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Shipping policy

Absolutely. Here’s a polished version modeled after the layout you showed, but written originally for HOUSE OF ELIE. You can paste this directly into a Shopify Shipping Policy page and adjust any shipping times or free-shipping threshold to match what you actually offer.

SHIPPING POLICY

At HOUSE OF ELIE, we are committed to processing and shipping your order as quickly and efficiently as possible. Please review our shipping information below before placing your order.

PROCESSING TIMES

Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day. During sales, promotions, holidays, or periods of high order volume, additional processing time may be required.

Please note: Processing time is separate from shipping/transit time.

SHIPPING TIMES

Estimated delivery times after your order has been processed:

USPS Priority Mail: Approximately 2–3 business days

USPS Ground Advantage: Approximately 2–5 business days

USPS Express: Approximately 1–2 business days

UPS Ground: Approximately 1–5 business days

UPS Next Day Air: Approximately 1 business day

International Shipping: Approximately 7–15 business days, depending on destination and customs processing.

Shipping options and rates available for your location will be displayed at checkout.

EXPEDITED SHIPPING

Selecting an expedited shipping method does not eliminate our order processing time. Expedited shipping refers only to the carrier's transit time after your package has been processed and shipped.

FREE SHIPPING

FREE STANDARD SHIPPING may be available on qualifying U.S. orders over $200.

Free-shipping promotions, minimum purchase requirements, and availability may change during sales or special promotions. The applicable shipping rate will always be reflected at checkout.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation containing your tracking information. Please allow time for the carrier's tracking system to update after your package has been accepted.

SHIPPING DELAYS

HOUSE OF ELIE is not responsible for delays caused by shipping carriers, severe weather, natural disasters, customs processing, holidays, incorrect shipping information, or other circumstances outside of our control.

Carrier delivery dates are estimates unless expressly guaranteed by the carrier.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been shipped, HOUSE OF ELIE cannot guarantee that the address can be changed or the package redirected.

Orders returned to us because of an incorrect, incomplete, or undeliverable address may require an additional shipping fee to be resent.

LOST, STOLEN OR MISSING PACKAGES

Once a package has been marked as delivered by the shipping carrier, HOUSE OF ELIE is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier.

If your package appears to have been lost while in transit, please contact us so we can assist you with the appropriate next steps.

INTERNATIONAL ORDERS

International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Customs processing may cause additional delivery delays that are outside of HOUSE OF ELIE's control.

QUESTIONS ABOUT SHIPPING

If you have any questions regarding your order or shipping, please contact HOUSE OF ELIE Customer Service and include your name and order number so we can assist you as quickly as possible.

Thank you for shopping with HOUSE OF ELIE.